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Form of report: PDF file, around 15,000 English words
Author: Enterprise IT Application Consulting Center, CCID Consulting
Price: USD1,700 for hardcopy version and USD1,900 for digital version
Research fields: IT service management
Enterprises involved: key sectors such as financial, telecom and government, HP, CA, IBM, BMC, etc.
Report Highlights
As an IT management method and notion, IT service management (ITSM) was first initiated as a concept, then industry standard ITIL was successfully developed and widely applied worldwide. ITSM has become a relatively independent concept and separate field receiving great attention. At present, a complete value chain combining ITSM standard development, ITSM consulting, training, certification, ITSM software development and service implementation has emerged in the field of ITSM. A huge market has formed revolving around the value chain of the ITSM industry, becoming the "blue ocean" that vendors compete for.
According to statistics, in 2005 China's ITSM market was worth 820 million yuan, up 20.5% from 2004. The telecom industry takes up a hefty market share. Industries that rely heavy on networks, such as financial and electric power, also make investments in ITSM. CCID Consulting forecasts that in the next 4 years, China's ITSM market will grow at a CAGR of 22.4%, and by 2009 the market will be worth nearly 2 billion yuan.
As more and more successful cases of ITSM solutions emerge in the telecom, financial and electric power sectors, successful experience will be shared and communicated in various industries. The market holds immense potential. At the same time, competition between solution providers will further escalate.
In the face of competition and changes and challenges in the market, CCID Consulting releases the 2006-2007 Annual Report on China's ITSM Market. It helps vendors, investors and the industry chain grasp more accurately the pulse of China's ITSM market in the following aspects, to comb the development track of segments' application value-
Backed by full and accurate market description data, the report discerns the industry's development trend, and also depicts the development and changes in 2006 in product structure, price segments, vertical and parallel segments, and distribution channels.
After examining major brands' competition performance in 2006, it sums up enterprises' successes and failures in the dimension of shares of market segments, competition situation and competition strategy, and reviews the makings of leading players.
After presenting in-depth quantitative forecast of the market, report conducts modeling regression and expert verification for the whole market and market segments, and derives valuable trend analysis and quantitative results.
Moreover, the report examines impetuses and obstacles to the market segments, and conducts multidimensional analysis of user demand.
Framework of the Report
Main Conclusions
Key Findings
I. Overview of China's IT Service Management Market in 2006
(I) Market Size and Characteristics
1. Market Size and Growth in 2006
2. Market Characteristics in 2006
3. Application of Advanced Technology
(II) Market Structure
II. Analysis of Demand in China's IT Service Management Market, 2007-2011
(I) Demand Characteristics
(II) Application Needs in Key Industries
III. Development Trend of China's IT Service Management Market, 2007-2011
(I) Affecting Factors
(II) Overall Development Trend
(III) Development Trend of Major Industries
IV. Forecast of China's ITSM Market, 2007-2011
(I) Forecast of Size
(II) Forecast of Structure
V. Assessment of ITSM Solutions in China
(I) Index System
(II) Competition Situation
(III) Leading Vendors
VI. Recommendations from CCID Consulting
List of Tables
Demand for ITSM System Network Management
Demand for ITSM System Security Management
Index System for Assessing IT Service Management
Ranking of Vendors in China's IT Service Management Market in 2006
Assessment of ITSM Solutions
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List of Figures
Model of the Value Chain of ITSM
Size of China's ITSM Market, 2005-2006
Structure of China's ITSM Software and Service Market in 2006
Model for Analyzing the Maturity Degree of IT Service Management
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